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OUR SERVICES

EIR’s team of Service Consultants have one goal: to optimize and streamline your HR process, leveraging SAP® SuccessFactors® best practices we have developed over the past decade. Either through project-based engagements or Application Managed Services, EIR can help make the most of your HXM investment.

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Implement & Optimize

Implementation & Optimization
EIR provides comprehensive implementation services for Compensation, Variable Pay, Performance & Goals, Commissions, Learning, Recruiting, Onboarding, and Succession Planning.

  • Add new incentive plans or change existing plans
  • Roll-out plans to other countries
  • Migrate from Onboarding 1.0 to 2.1
  • Implement performance and goal programs
  • Integrate Compensation and Variable Pay to EC
  • Reduce manual workarounds
  • Implement new and optimize existing programs
Cycle Prep

Cycle Prep
Once your environment is stabilized and well optimized, EIR Cycle Prep services provide assistance with yearly on-going activities such as:

  • Cloning templates for the new cycle
  • Making minor configuration adjustments
  • Training refreshers
  • Support for testing
  • Migration of changes to production
Post-go-live

Post-go-live Support (Hypercare)
Following the launch of the application by EIR, clients may wish to have EIR On-Call support during “live” cycles, in addition to SuccessFactors support options. Using a weekly retainer, clients subscribe to immediate and continued support services from EIR’s support team. Post-Go-Live Support typically entails:

  • Providing guidance on data issues
  • Administrator life-line calls
  • Providing advice on real-time scenarios
Administrative Support

Administrative Support
EIR’s Administration Support team helps with data management, completing routine tasks, and keeping SuccessFactors current and updated throughout the “live” cycle. EIR can support you with:

  • Loading data and updating tables
  • Managing data and reconciliation issues
  • Supporting non-configuration changes
  • Creating documentation and checklists
Ask The Expert

Ask The Expert
Having access to SuccessFactors configuration experts can be invaluable for existing EIR clients. Some examples of Ask the Expert topics include:

  • Administrators need guidance and advice when making changes is needed
  • System Administrator training is required functionality and configurations
  • Assistance is needed with Proof of Concept configuration change
Custom Development

Custom Development
EIR also specializes in leveraging advanced SuccessFactors capabilities to create:

  • Custom compensation statements
  • Customized/ New YouCalc widgets
  • Advanced Ad-Hoc and ORD reports

With the help of COMPStream Suite, We can create deliverables not possible in SuccessFactors such as:

  • Interfaces for payroll and stock administration
  • Sophisticated audit reports
  • Automate processes that prepare variable pay configuration files, variable pay history and special flags for Comp planning
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