By France Lampron, Founder, EIR
Over the years, I’ve worked with hundreds of HR and HRIS leaders who share a common goal. They want their SAP SuccessFactors® environment to evolve alongside the business it supports.
SuccessFactors is a powerful and flexible product suite. When it is implemented well and supported thoughtfully, it enables scale, insight, and better workforce decisions. The challenge most organizations face is sustaining that value over time as priorities shift, teams change, and business requirements grow more complex.
That is where a strong managed services model makes the difference.
What HR and HRIS Leaders Need After Go-Live
CHROs and HRIS leaders are focused on outcomes. Workforce strategy, compliance confidence, reporting accuracy, and employee experience all depend on a stable and well-aligned HR system. Over time, however, small gaps emerge. Enhancements are delayed. Earlier configuration decisions no longer reflect how the organization operates today.
What leaders need is not just ongoing support, but post-implementation SuccessFactors support that understands context. That means working with a partner who knows how the system was built, why key decisions were made, and how to optimize the platform without creating unnecessary disruption.
Continuity and Responsiveness That Drive Real Progress
Effective SAP SuccessFactors® managed services require responsiveness and reliability. Those expectations matter. They are also only the starting point.
Long-term success comes from continuity and accountability. At EIR, the same senior consultants who implement SAP SuccessFactors often remain engaged through managed services. That continuity preserves institutional knowledge and creates a shared understanding of the business, the system architecture, and the organization’s long-term goals.
Because our teams already understand the environment, they can move quickly from issue resolution to meaningful optimization. Conversations become more strategic. Decisions are made with confidence. Progress becomes measurable.
Flexibility That Matches How HR Works
HR priorities do not operate on fixed schedules. Hiring needs fluctuate. Regulatory requirements change. Leadership asks new questions of the data. A rigid support model cannot keep up with the changing business needs.
EIR’s managed services approach is designed to be flexible. Budgets can be applied to both production support and project-based work, allowing HR and HRIS teams to address immediate needs while continuing to optimize their SuccessFactors environment. Unused budget can roll forward, giving leaders room to plan rather than react.
This flexibility removes friction and enables smarter prioritization. Teams spend less time navigating contracts and more time improving outcomes.
Expertise Across the SAP SuccessFactors® Suite
Strong managed services require more than technical knowledge. They need to understand how HR processes connect across the platform.
EIR’s Managed Services are led by experienced, credentialed consultants with deep expertise across the SAP SuccessFactors® suite. We intentionally structure our teams so senior consultants provide hands-on leadership and oversight—ensuring quality, continuity, and accountability. Our teams understand how changes in one module affect the broader ecosystem, whether the work involves Onboarding, Recruiting, Compensation, Rewards and Recognition, Performance & Goals, Talent Intelligent Hub, Learning Management, EC Core, Time Off, Time Tracking, EC Benefits, Payroll/Benefits Integrations, or reporting optimization.
The result is stronger system health, fewer disruptions, and consistent improvement over time.
A Long-Term Partnership Built on Experience
EIR was founded in 2007 with a clear purpose. Help organizations turn HR technology into a strategic asset. That purpose continues to guide how we approach SuccessFactors optimization and client support today.
SAP SuccessFactors delivers the greatest value when it is supported by a partner who stays engaged, understands the business, and takes responsibility for helping the platform evolve while enabling your HRIS team through ongoing knowledge transfer. Managed services extend value beyond implementation by supporting, not replacing, your internal expertise.
If you are looking for a managed services partner who adapts to your business, supports your team, and helps you get more from SAP SuccessFactors over time, we invite you to take the next step.
Read the SAP SuccessFactors® Managed Services eBook to explore EIR’s approach in more detail, and connect with our team to discuss how we can support your environment today and as your organization grows.
Key Takeaways:
- SAP SuccessFactors® delivers the greatest value when it continues to evolve after go-live
- Continuity of expertise accelerates optimization and reduces long-term friction
- Flexible managed services allow HR teams to respond to change without constant re-scoping
- Senior-level, platform-wide expertise leads to stronger system health and confidence
- The right partner stays accountable long after implementation
Frequently Asked Questions:
- What are SAP SuccessFactors® managed services?
Managed services provide ongoing support and optimization after implementation, helping organizations maintain system health, resolve issues, and continuously improve their SuccessFactors environment. - How is EIR’s managed services approach different?
Experienced experts drive client interaction and requirements definition to ensure clarity, alignment, and strong outcomes. Clients often collaborate with the same consultants from implementation through ongoing support. - Can managed services include optimization and enhancement work?
Yes. EIR’s managed services budgets can be used for both production support and project-based optimization. - Which SAP SuccessFactors modules does EIR support?
EIR supports the full SuccessFactors suite, including EC Core, Recruiting, Onboarding, Compensation, Rewards & Recognition, Performance & Goals, Talent Intelligent Hub, Learning, Time Off, Time Tracking, EC Benefits, Payroll Integrations, and reporting. - When should organizations consider managed services?
Managed services are valuable immediately after go-live and become increasingly important as systems mature and business needs evolve.
